Terms of Service

These Terms of Service ("Terms") govern access to and use of RestoManage's websites, restaurant portal, supplier portal, point-of-sale software, related applications, and services (collectively, the "Service"). By creating an account, accepting an order form or contract, submitting an application that incorporates these Terms, or using the Service, you agree to these Terms.

The Service is intended for business use. If you use the Service for a restaurant, supplier, company, or other organization, you represent that you are authorized to accept these Terms on that organization's behalf. In these Terms, "Customer" means that organization and its authorized users.

• Keep account credentials, staff PINs, recovery channels, terminals, and devices secure.
• Create separate user accounts where the Service supports them and grant only the access each person needs.
• Remove or update access promptly when a staff member's role or employment changes.
• Provide accurate organization, branch, billing, tax, staff, menu, customer, and supplier information.
• Maintain suitable devices, printers, local networks, internet connectivity, operating-system security, backups outside the Service where appropriate, and any third-party accounts you choose to use.
• Use the Service only in accordance with applicable law and these Terms.

Customer is responsible for activity performed through its authorized accounts and terminals, except to the extent caused by RestoManage's breach of these Terms or applicable law.

You must not, and must not permit others to:

• use the Service for fraud, money laundering, tax evasion, falsifying business records, unlawful surveillance, or any other unlawful purpose;
• access another organization's data or account without authorization;
• interfere with, probe, overload, bypass, or defeat security, rate limits, authentication, licensing, tenancy boundaries, or access controls;
• upload malicious code or content designed to disrupt systems or obtain unauthorized access;
• scrape or systematically extract data except through features or interfaces RestoManage expressly provides for that purpose;
• reverse engineer or circumvent technical protections except where applicable law expressly permits that activity and does not allow the restriction to be waived; or
• use the Service to build or train a competing product using RestoManage's non-public software, documentation, or confidential information.

The Service relies on or may connect to third-party infrastructure and services, including database, authentication, hosting, network-security, email, storage, payment, operating-system, device, and other providers. RestoManage is responsible for selecting and configuring providers within the parts of the Service it controls, but third parties remain responsible for their own services. Their outages, policy changes, API changes, or discontinued features may affect RestoManage functionality.

RestoManage and its licensors retain all rights in the Service, including software, interfaces, designs, documentation, trademarks, and underlying technology. During a valid subscription or authorized trial, RestoManage grants Customer a limited, non-exclusive, non-transferable right to use the Service for Customer's internal business operations, subject to these Terms and the applicable plan.

If Customer provides product feedback or suggestions, Customer grants RestoManage permission to use them without restriction or payment, provided RestoManage does not publicly identify Customer as the source without permission.

RestoManage aims to provide a reliable Service, but no online, cloud-connected, or device-based system is continuously available in every circumstance. Maintenance, internet failure, device failure, third-party outages, security response, updates, or events outside reasonable control may cause interruptions. The Service is provided on an "AS IS" and "AS AVAILABLE" basis except for any express commitments in a separate written agreement.

RestoManage may release security, compatibility, and functional updates. Customer is responsible for keeping supported applications and devices reasonably current where an update is necessary for secure or supported operation.

RestoManage may suspend access where reasonably necessary to protect the Service or another customer, respond to a security incident, comply with law, address non-payment, or stop a material breach of these Terms. Where practical, we will provide notice and an opportunity to cure before a non-emergency suspension.

Either party may terminate according to the applicable checkout, order form, contract, or billing arrangement. After termination, Customer's right to use the Service ends. Data access, export, deletion, and retention are subject to the product's available export functions, the Privacy Policy, legal retention requirements, legitimate dispute or security needs, and any separate written agreement.

Each party may receive non-public business, technical, commercial, or security information from the other. The receiving party will use reasonable care to protect confidential information and will use it only for the relationship contemplated by these Terms, except where disclosure is authorized, required by law, or the information becomes public through no breach of duty.

To the maximum extent permitted by applicable law, RestoManage disclaims implied warranties, conditions, and representations, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. RestoManage does not guarantee that every feature will meet every Customer requirement, that third-party data will be accurate, or that the Service will operate without interruption or error.

Nothing in these Terms excludes a warranty, right, or remedy that applicable law does not permit the parties to exclude.

To the maximum extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profit, goodwill, or anticipated savings, arising from these Terms or the Service, even if advised that such loss could occur.

To the maximum extent permitted by applicable law, RestoManage's aggregate liability arising out of or relating to the Service and these Terms will not exceed the fees paid or payable to RestoManage for the affected Service during the six months immediately preceding the event giving rise to the claim.

These limitations do not apply to liability that cannot lawfully be limited or excluded.

To the extent permitted by law, Customer will defend and indemnify RestoManage against third-party claims, losses, and reasonable costs arising from Customer's unlawful use of the Service, Customer Data that Customer was not authorized to process, Customer's products or supplier transactions, or Customer's material breach of these Terms, except to the extent the claim was caused by RestoManage's own breach, negligence, or unlawful conduct.

Neither party is responsible for delay or failure caused by events beyond its reasonable control, such as widespread internet or cloud outages, natural disasters, utility failures, acts of government, labor disruption, civil disorder, or major cybersecurity events not caused by that party's failure to take reasonable precautions. Payment obligations for Services already provided are not excused by this section.

We may update these Terms as the Service, law, or business model changes. We will post the revised Terms with a new effective date. Where a change materially affects an existing paid Customer's rights or obligations, we will provide reasonable notice through the Service, email, or another appropriate channel where practicable. Continued use after the effective date of revised Terms constitutes acceptance to the extent permitted by law.

These Terms are governed by the applicable federal laws of the United Arab Emirates and the laws of the Emirate of Sharjah, without regard to conflict-of-law principles. Subject to any mandatory law that requires otherwise, the courts of Sharjah, United Arab Emirates, will have exclusive jurisdiction over disputes arising from or relating to these Terms or the Service.